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System Requirements
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1. What are the system requirements to run the VMN Toolbar?
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The system requirements for running the VMN Toolbar are:
- Microsoft Windows (2000, XP or Vista)
- Microsoft Internet Explorer version 6.0 or greater
- Mozilla Firefox version 3.0 or greater
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2. When will the VMN Toolbar be available for other browsers?
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The VMN Toolbar is available for Internet Explorer and Mozilla Firefox for the moment. The implementation of the VMN Toolbar with other browsers will be developed in the future.
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3. Can AOL browser users install the VMN Toolbar?
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The VMN Toolbar can only be installed on Microsoft Internet Explorer version 6.0 or greater and Mozilla Firefox 3.0 or greater for the moment.
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Download, Installation and Update
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1. The VMN Toolbar is installed, but it does not appear on the browser.
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From your browser, click on "View / Toolbars" and select VMN Toolbar.
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2. Why do some users get an ActiveX error message when trying to install the VMN Toolbar?
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Your Internet security settings might be on High. This setting will prevent ActiveX controls from running. To install the VMN Toolbar , you must have ActiveX controls enabled. To do this, follow these simple steps:
- From your browser, select Tools > Internet Options
- Click on the Security Tab
- Click on the Internet icon in the window
- Change security setting to Medium
- Click OK
- Or you may try to reinstall the VMN Toolbar.
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3. Why did the installation of the VMN Toolbar fail while using Windows NT or 2000?
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If the user is running Windows NT or Windows 2000, he has to check with his system administrator that he has the administrative privileges required to install applications.
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4. How do users know if a new version of the VMN Toolbar is available?
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The VMN Toolbar has an auto-update system. Users are notified when an update is made to the toolbar's DLL. To ensure a flawless update, a warning is issued if more than one instance of Internet Explorer is opened.
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5. The VMN Toolbar is installed but it does not appear in the browser. If I right-click on the Internet Explorer menu, the toolbar is in the list but is greyed out.
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This situation occurs when the toolbar is disabled. To display the toolbar, follow these steps:
- Click on 'Tools' menu of the internet explorer
- Select 'Manage Add-ons' / 'Enable or Disable'
- Select the toolbar from the list
- Select 'Enable' in the Settings section
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Using the toolbar
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1. How do I remove or uninstall the VMN toolbar?
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You may remove the toolbar at anytime.
From the preferences menu on the right side of the toolbar:
- Click on 'Uninstall'.
- Or use "Add or Remove Programs" from Windows Control Panel to remove the VMN Toolbar.
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2. How to disable the URL Error Redirection?
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To disable the URL Error Redirection by the VMN Toolbar,
click on the 'Toolbar Preferences' menu on the right side of the toolbar,
select Preferences ....
On the Toolbar tab, uncheck the box in the Advanced Features section.
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3. Can the user change the VMN Toolbar preferences?
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The VMN Toolbar options can be modified by the user through a Web page, inside Internet Explorer. It communicates with the DLL.
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5. Is there any adware or spyware in the VMN Toolbar that I should be aware of?
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The VMN Toolbar does not have any adware or spyware in the application. We do not collect any private data from the toolbar users for our data base. It is all stated in the EULA toolbar prior the installation.
Some firewall may issue an alert saying that there is an attempt to connect to visicom media, which is our company. This is normal as some private data from the toolbar is dynamic, such as the weather, the RSS news feedback, and to get the latest information, those datas should be refreshed by connecting to the server provider.
If you have any question, do not hesitate to contact us.
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6. How to display the RSS News Ticker?
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- Click on the 'Settings' button,
- select Add/Remove buttons,
- select RSS News Ticker.
From the VMN toolbar you should see a scrolling text. If you do not see any scrolling text, this means that the toolbar does not have enough space to display the RSS News Ticker.
From the Add/Remove buttons, uncheck some buttons until the RSS News Ticker is displayed.
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7. Is it possible to change the location of the VMN Toolbar in Internet Explorer?
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From your browser, make sure that "Lock the toolbars" on "View > Toolbars" is not checked. Once done, you can move the VMN Toolbar by grabbing it with the mouse and moving it elsewhere.
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9. How do I change my browser's home page?
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- Click on 'Tools' menu of Internet Explorer.
- Select 'Internet options'
- Look at 'General' tab
- Go to the 'Home page' section at the top of the dialog, make your selections.
- If you want to change the default search provider, go to the Search section, and click the settings button to change the search defaults.
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10. How do I remove the Alexa feature?
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- Click on the Preferences button on the right side of the toolbar (displayed as a wrench)
- Select 'Preferences ...'
- On the Toolbar tab there is an Add/Remove Buttons section. Uncheck the Alexa checkbox to disable the feature
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11. I can't uninstall the VMN Toolbar.
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- Download again theVMN Toolbar and reinstall the toolbar.
- Restart your computer.
- Uninstall the toolbar again.
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12. How do I enable JavaScript in my browser?
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Internet Explorer users
- In your browser menu, select Tools > Internet Options.
- Click the Security tab.
- Click the Custom level... button
- Scroll down to the Scripting section and make sure that under Active scripting, Enable is selected.
- Click OK and restart your browser.
Firefox users
- In your browser menu, select Tools > Options.
- Click the Content tab.
- Make sure that Enable JavaScript is selected
- Click OK and refresh the current page.
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13. How do I enable cookies in my browser?
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Internet Explorer users
- In your browser menu, select Tools > Internet Options.
- Click the Privacy tab.
- Click the Default button. (If it is already pressed, it will look dimmed.)
- Click OK.
Firefox users
- In your browser menu, select Tools > Options.
- Click the Privacy tab.
- Select the Accept cookies from sites option.
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14. How can I customize my Weather component?
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Just click the Weather component, and you will see these options in the upper-right corner:
- Add new city
- Change to Cº/Fº
- Hide city name
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15. I can't access my e-mail account through the E-mail Notifier.
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If you are having trouble accessing your e-mail account through the E-Mail Notifier:
- Make sure that your e-mail account is supported by the E-mail Notifier
- Log out of all your e-mail accounts before accessing them through the E-mail Notifier.
- Make sure your browser is set to enable cookies. (See How do I enable cookies in my browser?)
- If you still cannot access your e-mail account, clear your browser's cache and cookies, reboot your computer, and try again.
- If the problem persists, uninstall your toobar and reinstall your toolbar.
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16. Can I customize the RSS reader?
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You can customize the RSS reader.
From the RSS Manager, you can select topics and rss feeds of your choice.
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Other resources
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1. I followed the instructions in this FAQ but my installation still fails. What can I do?
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If you still have trouble installing the VMN Toolbar, contact our technical support.
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2. Where can I find the errorlog file report?
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The technical support division can ask you to send the errorlog.txt file in order to analyse the problem when the toolbar causes the browser to crash.
This file is located here:
Vista : \[user name]\AppData\LocalLow\\[name-of-toolbar]\errorlog.txt
Windows XP: C:\Documents and Settings\[user name]\Application Data\\[name-of-toolbar]
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